User Experience Management by Arnie Lund
December 6, 2010
About the Book
The role of UX manager is of vital importance — it means leading a productive team, influencing businesses to adopt user-centered design, and delivering valuable products customers. Few UX professionals who find themselves in management positions have formal training in management. More often than not they are promoted to a management position after having proven themselves as an effective and successful practitioner. Yet as important as the position of manager is to the advancement of the field there are no books that specifically address the needs of user experience managers. Though information is available on the Web, nothing ties that advice together in the way a manager would need to integrate it in their work.
User Experience Management
speaks directly to the UX manager and to the unique challenges one may face. It outlines the robust framework for how to be an effective UX manager, from creating a team, to orchestrating product development, to ensuring UX is not compromised, to achieving company buy-in on results. This acts as a checklist readers can use to make sure they have covered the bases as they think about how to build their own user experience programs. Written by an experienced UX manager, and containing testimonials from many leading managers in the field, managers both current and aspiring will find this an invaluable reference loaded with ideas and techniques for managing user experience.
- Gives readers a UX leadership boot-camp from putting together a winning team, to giving them a driving focus, to acting as their spokesman, to handling difficult situations
- Chock full of practical advice and experiences for managers and leaders in virtually any area of the user experience field
- Contains best practices, real-world stories, and insights from UX leaders at IBM, Microsoft, SAP, and many more
Who should read this book?
This book will be a valuable read for new managers or leaders, or those who expect to fill these roles in the future within any area connected to user experience. It would also be appropriate for those outside of the UX realm who find themselves managing small groups of UX practitioners.
Table of Contents
Chapter 1- Introduction
Chapter2- Building the Team
Chapter 3- Creating Your Team
Chapter 4- Equipping Your Team
Chapter 5- Focusing the Team
Chapter 6- Creating A High-Performing Team
Chapter 7- Communication and Collaboration
Chapter 8- Transforming the Organization
Chapter 9- Evangelizing UX